At Alchemane Hair Extensions, your satisfaction is our priority. Our policy is valid for 30 days post-purchase. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

Eligibility for Return:

To be eligible for a return, items must:

  • Be unused and in the same condition as received.
  • Be in the original packaging.
  • Not be a customized hair extension, personal care item specific to hair extensions, or a product sealed for hygiene purposes that has been opened.

(Note: No returns are accepted on customized orders).

Process for Return and Exchange:

  • A receipt or proof of purchase is required.
  • Do not send your purchase back to the manufacturer.
  • For defective or damaged items, email us at info@alchemane.com for an exchange.
  • Return items to: Saffron Building, 202, Linking Rd, opposite Satgurus Store, above Anushree Reddy Store, Khar, Khar West, Mumbai, Maharashtra 400052.

(Note: No returns are accepted on customized orders).

Partial Refunds:

Partial refunds are issued for:

  • Opened or used products with evident wear.
  • Items not in their original condition, or damaged not due to our error.
  • Returns beyond the 30-day period.

Refund Process:

  • We will notify you of the approval or rejection of your refund after inspection.
  • Approved refunds will be processed to the original payment method.

Late or Missing Refunds:

  • First, check your bank account, contact your credit card company, then your bank.
  • If you’ve done all of this and still have not received your refund, please contact us at info@alchemane.com.

Sale Items:

Only regular priced items may be refunded. Sale items cannot be refunded.


  • If marked as a gift and shipped directly to you, you’ll receive a gift credit upon return.
  • If not marked as a gift, the refund will go to the gift giver.

Shipping for Returns:

  • Shipping costs are non-refundable and are the responsibility of the customer.
  • Consider using a trackable shipping service for returning valuable items.

Additional Guidelines:

  • Make an unboxing video for claims of physical damage or missing products.
  • The video should be recorded before opening the courier seal.
  • Returns/exchanges on claims of damage or defective products will only be accepted with valid video proof.
  • Mention your order and contact number on the package when returning goods.
  • The cost of return shipping is borne by the customer.
  • Use a trackable shipping option as we are not liable for any damages or loss during return shipping.

Store Credit:

  • In cases where a return is possible, we provide store credit minus Rs200 for shipping and logistical expenses.
  • Store credit will be issued via Instagram DM or email.
  • Store credit can be used during your next purchase or for gifting.

Need Assistance?

For questions related to refunds and returns, please contact us at Call/WhatsApp us on 99671 23333 or Email – info@alchemane.com.