Returns and Exchanges
Please read our Return & Exchange Policy carefully if you wish to return a product. If your request falls within our policy, we will be happy to assist you.
General Conditions
- Returns or exchanges are only accepted within 7 days of receiving the product.
- Sale or discounted orders are not eligible for return or exchange.
- To cancel your order, please email us at Info@alchemane.com within 24hrs of placing the order.
- A valid reason must be provided for the return or exchange.
- After 7 days of delivery, no returns or exchanges will be processed.
Products Not Eligible for Return or Exchange
- Sale Orders / Discounted Products
- Products that have been coloured, chemically treated, or damaged due to styling post-purchase
Return Process
- The product you want to return. Provide your reason and attach a picture.
- Approval: Our team will review your request. If eligible, we will approve the Return or Exchange.
- Quality Check (QC): Once the product reaches us, it will undergo a QC process. If it passes, a store credit will be issued.
Please note: store credit will be given after a deduction of INR 200/-
Important Instructions
- Ensure the product is in the same condition as when received. Used or altered products (washed, cut, colored, chemically
treated, or brushed for curly or wavy hair) will not be accepted. - Record an unboxing video of the package before opening the courier seal to claim any physical damage or missing
products. Returns/exchanges for damaged or defective products require valid video proof. - Clearly mention your order number and contact number on the package when returning it.
- INR 200 will be deducted for all returns/exchanges for logistics, prepping and packaging purposes.
Refund and Store Credit
- WE DO NOT OFFER BANK REFUNDS. All refunds are provided as store credit.
- Store credit will be issued after deducting Rs500 and can be used for future purchases or gifting.
- Store credit will be sent directly to you via email or whatsapp.
Please Note: During festivals, Sale, adverse weather conditions like rains, natural calamities or political crises and curfews, your shipment may take upto 20 days to deliver. We assure you that we will try our best to deliver your product. However this not be considered as a valid reason for cancellation or refund.
Contact Us\For any issues or assistance, please call us at +91 9967123333