Returns and Exchanges

Overview:

At Alchemane Hair Extensions, your satisfaction is our priority. Our policy is valid for 30 days post-purchase. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange.

 Eligibility for Return:

To be eligible for a return, items must:

• Be unused and in the same condition as received.
• Be in the original packaging.
• Not be a customized hair extension, personal care item specific to hair extensions, or a product sealed for hygiene purposes that has been opened.

(Note: No returns are accepted on customized orders).

 

Process for Return and Exchange:

• A receipt or proof of purchase is required.
• Do not send your purchase back to the manufacturer.
• For defective or damaged items, email us at info@alchemane.com for an exchange.
• Return items to: Saffron Building, 202, Linking Rd, opposite Satgurus Store, above Anushree Reddy Store, Khar, Khar West, Mumbai, Maharashtra 400052.

(Note: No returns are accepted on customized orders).

 

Partial Refunds:

Partial refunds are issued for:

• Opened or used products with evident wear.
• Items not in their original condition, or damaged not due to our error.
• Returns beyond the 30-day period.

 

Refund Process:

• We will notify you of the approval or rejection of your refund after inspection.
• Approved refunds will be processed to the original payment method.

 

Late or Missing Refunds:

• First, check your bank account, contact your credit card company, then your bank.
• If you’ve done all of this and still have not received your refund, please contact us at info@alchemane.com.
  
  

Sale Items:

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts:

• If marked as a gift and shipped directly to you, you’ll receive a gift credit upon return.
• If not marked as a gift, the refund will go to the gift giver.

 

Shipping for Returns:

• Shipping costs are non-refundable and are the responsibility of the customer.
• Consider using a trackable shipping service for returning valuable items.

 

Additional Guidelines:

• Make an unboxing video for claims of physical damage or missing products.
• The video should be recorded before opening the courier seal.
• Returns/exchanges on claims of damage or defective products will only be accepted with valid video proof.
• Mention your order and contact number on the package when returning goods.
• The cost of return shipping is borne by the customer.
• Use a trackable shipping option as we are not liable for any damages or loss during return shipping.

 

Store Credit:

• In cases where a return is possible, we provide store credit minus Rs200 for shipping and logistical expenses.
• Store credit will be issued via Instagram DM or email.
• Store credit can be used during your next purchase or for gifting.

         

Need Assistance?

For questions related to refunds and returns, please contact us at Call/WhatsApp us on 99671 23333 or Email – info@alchemane.com.